How to Contact Facebook: Easy Ways to Get Account Help

Getting the help you need from a big company like Facebook can be a challenge. To save you time and frustration, we've gathered a current list of every possible way you can call, email, or chat with someone at Facebook or Meta! Read on to learn how to contact Facebook, whether you're a personal user, business account holder, advertiser, creator, or member of the press.

How to Contact Facebook Support

The best way to contact Facebook is to use one of their direct contact forms in the Facebook Help Center.
You can't send an email to Facebook for issues with your personal account, but paying advertisers can email [email protected].
If your account was hacked or you're worried about your account security, contact Facebook at https://www.facebook.com/hacked.

Section 1 of 10:

Facebook Direct Contact Forms

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Using a direct contact form is just like sending an email, except you're more likely to get a reply. Because these forms are all linked directly from support pages on Facebook, you're more likely to get a reply to filling out these forms than sending emails directly.
- If your personal account was disabled: https://www.facebook.com/help/contact/logout?id=260749603972907
- If your advertising account was disabled: https://www.facebook.com/help/contact/391647094929792
- If you lost access to your Facebook Page: https://www.facebook.com/help/contact/1280439701975125
- Trouble with payments, including donations and game purchases: https://www.facebook.com/help/contact/1937556639801443
- If your email address is already taken when you try to sign up: https://www.facebook.com/help/contact/logout?id=537325953055459
- If you're missing content after reactivating your account: https://www.facebook.com/help/contact/270321339699849
- Report a user as deceased or medically incapacitated: https://www.facebook.com/help/contact/228813257197480
- Request information from a deceased person's account: https://www.facebook.com/help/contact/398036060275245
- Give feedback about a Facebook product or feature: https://www.facebook.com/help/contact/268228883256323
- Report an underage child on Facebook: https://www.facebook.com/help/contact/209046679279097
- Report a convicted sex offender on Facebook: https://www.facebook.com/help/contact/207005222725325
- Report a violation of your or your child's privacy: https://www.facebook.com/help/contact/144059062408922
- Report an infringement of your copyright: https://www.facebook.com/help/contact/1758255661104383
- Report an infringement of your trademark: https://www.facebook.com/help/contact/1057530390957243
- Get support for fundraisers or donations: https://www.facebook.com/help/contact/162031714239823
- If you're a developer who needs to report a bug: https://developers.facebook.com/support/bugs
- Report a "Page Unavailable" error: https://www.facebook.com/help/contact/357161520978587
- If your group or event is unavailable: https://www.facebook.com/help/contact/157461604368161
- If your videos are disappearing: https://www.facebook.com/help/contact/333113853388695
- If you want to report abusive content: Instead of using a contact form, it's best to report abuse and harassment directly from the user's post, message, or profile.
  - To report a profile, click or tap the three dots and select Find support or report.
  - To report a post, click or tap the three dots and select Report post.
  - To report a message, click or tap the down-arrow or "I" in a circle, then select Report.^{[1]XResearch source}

Section 2 of 10:

How to Get Support by Email

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There are Facebook email addresses you can use to get help with different problems. These are some of the more common email addresses. Note that none of these addresses are customer service addresses. If you need support, use use Facebook's direct contact forms instead.
- If your account was disabled and you've already tried to recover it, try writing to [email protected].
- If you've appealed Facebook's decision to disable your account and need to send Facebook more information (such as an ID or other document), send it to [email protected].
- If you need help with financial issues relating to Facebook Ads and promotions, write to [email protected].
- For press and media inquiries, write [email protected].^{[2]XResearch source}
- While contacting Mark Zuckerberg by email is likely not going to get you a response, his known email addresses are [email protected] or [email protected].^{[3]XResearch source}
- To report a scam or phishing attempt that mentions or implicates Facebook, forward the message to [email protected].^{[4]XResearch source}
- If you are with law enforcement, write to [email protected].

Section 3 of 10:

Reporting a Hacked Account

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Go to https://www.facebook.com/hacked. If somebody hacked your Facebook account, you can contact Facebook through this link to get your account back.
You'll only see this option if you're signed out of Facebook. If you don't see it, you're likely signed in using another account.
Enter the email address or phone number associated with your Facebook account, then click Search. Once Facebook finds your account, you'll be asked for your password.
Even if the hacker changed your password, you can enter your previous password to confirm that you really own the account.
Once you choose the best fitting option, click Continue.
Facebook will now walk you through steps to reset your password and get you back into your account.
7
Restore your account. Follow the on-screen instructions to get your account back.
- If the hacker removed your email address from your account and replaced it with another, you can remove it. Facebook will be able to send a recovery link to the previous email address associated with your account.^{[5]XResearch source}
- You'll also be able to remove any information the hacker added to your account and posts they created while signed in as you.

Section 4 of 10:

How to Contact Facebook by Phone

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Facebook does not do phone support, so getting in touch with a live human is hard. Meta's only phone number, which includes Facebook, Instagram, and Oculus, is 650-543-4800. If you call that number and choose the option for support, you'll hear a recording that tells you Facebook doesn't offer phone support.
- If you're with law enforcement or need help with your business, developer, or advertising account, there are options in the phone menu for support.
- There are also options in the phone menu for marketing, press inquiries, and employment verification for current Facebook employees.

Section 5 of 10:

How to Contact Facebook by Live Chat

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Facebook is testing live chat support for some users. While live chat is not yet available to everyone, some English-speaking users in the United States now see the option to chat with a support representative if they are locked out of their accounts.^{[6]XResearch source}
- If you're a Facebook creator in the US, go to https://www.facebook.com/help/media. If chat support is available, you can chat with a representative on this page.
- If you try to sign into your locked Facebook account and chat support is available in your area, you'll be prompted to chat with a live support representative.

Section 6 of 10:

Reporting Facebook Marketplace Scams

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If you find an obvious scam on Facebook Marketplace but haven't fallen victim, you can report the scam directly from the listing. Just click or tap the three dots on the listing, select Report or Report Listing, and select Scam, and follow the on-screen instructions.
2
Report a seller scam. If a seller scams you on Facebook Marketplace, report it to Facebook using these steps:
- In the mobile app, open the listing from the Buying section of your Marketplace inbox, tap the seller's photo, tap the three dots, and select Report. Choose Scam and follow the on-screen instructions.
- On a computer, open the Buying area of Marketplace, click the listing, and then click the seller's name. Click the three dots, select Report Seller, and follow the on-screen instructions.^{[7]XResearch source}
3
Report a buyer scam. If you were the seller of an item and were scammed by the buyer, report it from your listing.
- In the mobile app, go to the Your Listings area of Marketplace, select the listing, tap the messages with the buyer, and then tap the buyer's name to open their profile. Tap the three dots, select Report > Scam, and follow the on-screen instructions.
- On a computer, open Marketplace, go to Your Account > Your listings, and select the listing. Click any of the messages from or to the buyer, click the three dots, select Report buyer > Scam, and follow the on-screen instructions.

Section 7 of 10:

Business and Partner Support

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1
If you have a business that uses Facebook Checkout services, you can use chat or email support. If you don't have a business account with checkout services, this will not work. To contact Facebook Support via chat:
- Open your Commerce Manager and select your account.
- Click the Education tab and select Contact Support.
- Select the issue you need help with and type your message.
- Choose either Chat or Email and choose Send.
- If you chose email, you'll get an email response. If you chose Chat, a Facebook Messenger window will open, and a support representative will join the conversation.^{[8]XResearch source}
While signed into Facebook with your Business account, head to https://www.facebook.com/MetaforBusiness and click the Send message button at the top.
If you're a media partner and have trouble with payment, bugs, or monetization problems, visit https://www.facebook.com/help/contact/478867325828479.
Get advertising advice from a Facebook marketing expert. If you need help crafting your advertising strategy, fill out the form to request help from one of Facebook's marketing experts at https://www.facebook.com/business/m/facebook-marketing-expert.

Section 8 of 10:

Tweet at Facebook

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Facebook (Meta) has multiple official Twitter accounts. If your issue is serious enough, someone at Facebook might contact you in response to a tweet—this has happened for a few different people in Reddit forums. Here's a list of official Facebook accounts you can try:
- Meta: https://twitter.com/Meta
- Facebook App: https://twitter.com/facebookapp
- Facebook Gaming: https://twitter.com/FacebookGaming
- Facebook Messenger: https://twitter.com/messenger
- Facebook Messenger for Kids: https://twitter.com/MessengerKids
- Facebook Security: https://twitter.com/fbsecurity
- Meta for Business: https://twitter.com/MetaforBusiness
- Meta for Creators: https://twitter.com/MetaforCreators
- Meta Engineering: https://twitter.com/fb_engineering
- Meta Newsroom: https://twitter.com/MetaNewsroom
- Meta Portal: https://twitter.com/metaportal
- Meta Tech: https://twitter.com/techatfacebook

Section 9 of 10:

Send a Letter to Facebook

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If you want to mail a letter to Facebook, send it to Meta Headquarters at 1 Hacker Way, Menlo Park, CA 94025.^{[9]XResearch source}

Section 10 of 10:

Find Facebook Employees on LinkedIn

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If you have a LinkedIn account, you may be able to reach out to a Facebook employee who also has LinkedIn. There is no guarantee that a Facebook employee will reply to a message on LinkedIn, but it's worth a shot. Visit https://www.linkedin.com/company/meta/people/ to see a list of Meta employees on LinkedIn.

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Does Facebook have a contact number?
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This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
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Unfortunately, it does not have a publicly available customer support number. A number with the area code 650 that frequently shows up in online sources as being linked to Facebook is actually a scam number. You’ll need to contact Facebook through their online help center.
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Does Facebook offer live chat for customer support?
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This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
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In general, no. However, if you use Facebook ads and have an active ad account, you can get live chat support by going to facebook.com/business/help and scrolling down to the section labeled “Still need help?” There, you’ll see options to chat live or send an email to support.
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Some contacted me claiming I won money through a Facebook promotion. Is this real?
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No! Facebook does not run a lottery, give away money, or ask for bank or credit card info for any reason. This is a scam. Do not reply to the message.
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If you need help using the features of Facebook, are experiencing errors, or want to report a problem, the best way to find information is to visit the Facebook Help Center at https://www.facebook.com/help.
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If you can't find the issue about which you wish to contact Facebook in the Help Center, try looking in the Community section--the posts there are usually better suited to outlying cases.
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