How to Contact PayPal: 4 Quick Ways to Getting Help With Your Account

Download Article

Learn how to contact PayPal if you have a question, request, or issue

Download Article

• Contacting PayPal on Social Media
|
• Chatting with a Representative
|
• Calling PayPal
|
• PayPal's Corporate Address
|
• Video
|
• Q&A
|
• Tips

|Show more|Show less

Are you looking for a way to contact PayPal's customer service team? You can reach a live person for support at PayPal in three ways: Live chat, over the phone, and by messaging on social media. Although there's no way to email PayPal directly anymore, writing to them on Twitter or Facebook is the next best thing. PayPal is available by phone and live chat every day from 6:00 AM to 6:00 PM PT. Read on to learn exactly how to call, write, or chat with PayPal support.

Things You Should Know

• You can direct message PayPal on Twitter/X at @AskPayPal for help, but remember not to send any private information this way.
• If you'd rather talk to someone, you can call PayPal at the number listed on their "Contact" page (which varies based on region).
• While they may not respond via mail, PayPal's corporate address is 2211 North First Street, San Jose, California 95131.

Steps

Method 1

Method 1 of 4:

Contacting PayPal on Social Media

Download Article

1. 
   1
   Send a direct message to @AskPayPal. If you have a Twitter/X account, it's easy to send a direct message to PayPal. Just go to https://twitter.com/AskPayPal (or search for AskPayPal in the mobile app) and click Send us a private message in their pinned tweet.

   • Messaging on Twitter is a terrific way to send a longer message to PayPal. Your message can be up to 10,000 characters long.
   • Include your PayPal username or email address in the content of your message for quick help.
2. 
   2
   Write to PayPal on Facebook. PayPal's official Facebook Page is at https://www.facebook.com/PayPalUSA. To send a message, log in to Facebook and click Send Message at the top of the page.

   • Writing to PayPal on Facebook is another fantastic way to send a longer message now that there's no more e-mail support. Facebook messages can be up to 20,000 characters long.
   • If you're using the Facebook app on your phone or tablet, you'll need to install Facebook Messenger (if you haven't already) to send the message.
Advertisement

Method 2

Method 2 of 4:

Chatting with a Representative

Download Article

1. 
   1
   Go to https://www.paypal.com/us/smarthelp/contact-us in a web browser. You can also reach this page by clicking Contact at the bottom of any PayPal page.

   • It's not possible to send an email to PayPal anymore, but you can send an email-like message to a chat representative.
   • It can take anywhere from a few minutes to a few hours to receive a response. When a representative is ready to chat, you'll be notified via email.
2. 
   2
   Scroll down to the bottom of the page. The online chat option appears under "Recommended."
3. 
   3
   Click Message us to send PayPal a message. This opens the PayPal assistant, which looks like a typical chat window.

   • If you're not already signed in, click Log-in to do so now.
4. 
   4
   Type How can I talk to someone at PayPal? and click the Send button. You may have to send the message multiple times, as the automated chat assistant may try to give you support articles instead.
5. 
   5
   Click Yes. Now you'll have the chance to type the contents of your message.
6. 
   6
   Describe your issue and click the Send button. Your message will be sent to the next available representative.

   • You can safely close the window without interrupting your chat. Just check your email periodically to see if you've received a chat response.
   • When you receive the email notification from PayPal, click the link in the message to chat with the representative who received your message.
Advertisement

Method 3

Method 3 of 4:

Calling PayPal

Download Article

1. 
   1
   Go to https://www.paypal.com/us/smarthelp/contact-us in a web browser. You can also reach this page by clicking Contact at the bottom of any PayPal page.
2. 
   2
   Scroll down to the bottom of the page. The contact options appear under "Other ways to contact us."
3. 
   3
   Click Call us. It's the phone receiver icon on the right side of the icon row.

   • If you're not signed in to PayPal, you'll be asked to do so now.
4. 
   4
   Dial the displayed phone number. You'll see a 6-digit passcode, followed by PayPal's support number in your region. Dial the support phone number and have the passcode ready.

   • The passcode expires after 10 minutes, so place the call right away.
   • If you wait too long, refresh the page and click Call us again for a new code.
5. 
   5
   Enter the passcode when prompted. Once the passcode is verified, you'll be transferred to a representative.
Advertisement

Method 4

Method 4 of 4:

PayPal's Corporate Address

Download Article

1. 
   1
   PayPal has a corporate address, though they may not respond to mail. PayPal's corporate headquarters address is 2211 North First Street, San Jose, California 95131.

Community Q&A

Search

Add New Question

• Question

  I'm sorry but this system doesn't work. I cannot find a link where I can contact PayPal without logging in, when this is my problem.

  

  Community Answer

  Go to paypal.com. Scroll to the bottom and click "Help & Contact." Click "Call customer support." Click "Call as guest." There will be a phone number.

  Thanks! We're glad this was helpful.
  Thank you for your feedback.
  If How.com.vn has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support How.com.vn

  YesNo

  Not Helpful 235Helpful 44
• Question

  I am having trouble using the contact form without logging in. Do you have any suggestions? Is there a toll free number I can use to contact them?

  

  Community Answer

  This is the only way I have seen to contact PayPal via email without logging in - paypaldotcom/bt/smarthelp/contact-us?email=privacy. I found the link by googling how to contact PayPal and it comes up in one of their answers. The phone number to contact them is eight eight eight to to one one one six one, but every time I have tried it, it is a long wait time.

  Thanks! We're glad this was helpful.
  Thank you for your feedback.
  If How.com.vn has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support How.com.vn

  YesNo

  Not Helpful 30Helpful 64
• Question

  I haven't used PayPal for years and would like to start using it. I don't remember my name or password I used back then.

  

  Ari

  Community Answer

  You can enter your email address connected to that account in the "forgot my password" pop-up. Then, enter the verification code sent to your email. PayPal will then send you a temporary password and instructions to reset your account to the email address associated with your account.

  Thanks! We're glad this was helpful.
  Thank you for your feedback.
  If How.com.vn has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support How.com.vn

  YesNo

  Not Helpful 27Helpful 9

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Advertisement

Video

Tips

• Consider checking the Frequently Asked Questions section of PayPal's Help Center for current articles before sending an e-mail or calling PayPal, especially when you have a relatively general question. Doing so will usually provide answers faster.
  Thanks

  Helpful0Not Helpful0
• If you receive a suspicious email from a source claiming to be PayPal, forward that e-mail to [email protected]. The Help Center will review the contents of the message and let you know if it is real or a scam.
  Thanks

  Helpful12Not Helpful3

Submit a Tip

All tip submissions are carefully reviewed before being published

Submit

Thanks for submitting a tip for review!

Advertisement