How to Contact Epic Games: Help for Fortnite, Unreal, and the Launcher

Epic Games is an American video game company most well-known for Fortnite, although their games launcher is the second most popular out there after Steam. They also published Unreal Engine—one of the most popular game engines out there. If you’re having an issue with the store, your account, Unreal, or any of their games, there are a few tried and true options out there. In this article, walk you through every way you can contact Epic. We’ll even break down how to get your money back if you want a refund, so read on!

Things You Should Know

You can no longer directly email or call Epic Games for support, the only way support is possible is via the help portal.
The help portal is best if you want to solve a problem yourself, or you can send a specific, detailed request via the contact page.
You can request refunds for specific Fortnite items in Fortnite, or request refunds for entire games in the Epic Games launcher.
Unfortunately, Epic has removed their live chat function and their customer service phone number won’t let you talk to a person.

Section 1 of 6:

Help Portal

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1
Visit the help portal to solve specific issues. Open the portal and click “games,” “accounts,” or “enterprise” depending on whether you need help with a specific game, your Epic Store account, or Unreal Engine. Then, follow the flow chart of options by clicking on each relevant option. Eventually, Epic will either give you the specific solution, or provide you with a relevant link to get more help.
- For example, if you have a problem communicating with players in Rocket League, you’d click “games,” then, “Rocket League,” then, “How do I use Push to Talk in Rocket League.”
- This may or may not lead you to a link to communicate with an employee at Epic.
2
Fill out the contact page form if the portal isn’t helpful. If you can’t find help for your problem, open the contact page and log in if you can. If you can’t, select “I can’t login.” Then, fill out the fillable forms and answer the questions to submit your request. Epic will email you with an update or solution within 2-3 days.
- Pro tip: This is the place to be if you’re a parent and you’ve got a question about your child’s behavior online. Select “Create a Parent/Guardian Request” at the bottom of the contact page.

Section 2 of 6:

Social Media

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Twitter
Follow the Epic Games Twitter account at the handle @EpicGames. You can then either write a tweet that can be seen by other people, or you can send them a private message instead. Make sure your tweets and messages are less than 280 characters long or else it won’t fit on the site.
- Epic Games may not respond over Twitter. It looks like they only occasionally respond in public, so you may have better chances in direct messages.
- Epic Games seems most active on Twitter, so this is probably your best shot.

Section 3 of 6:

Mail

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Send a letter to Epic Games if you’re feeling old-fashioned. It’s probably not the most efficient way to contact Epic, but they do mention you can send them mail on their website! Fill out your letter by hand or type and print it. Stamp and label the envelope. Include a stamped return envelope if you want a response, as well.^{[1]XResearch source} Address the envelope to:
- Epic Games, Inc.
  620 Crossroads Blvd.
  Cary, NC 27518

Section 4 of 6:

How do I get a refund on V-bucks?

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Go your in-game settings and ask for a specific refund. Open Fortnite and go to the Settings page in the top right. Go to “Account” and then “Content.” Select “Unintentional Purchases” and then click “Submit a Request.” Pick the specific purchase you’d like to refund and select “Submit a Request.”^{[2]XResearch source}
- If you want to refund a large number of transactions because your child went wild with your credit card, visit the contact page and click the parent request link.

Section 5 of 6:

How do I get a refund on the Epic Games store?

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Use the account dropdown on the top right of the Epic Games Launcher. Unhappy with a game or program you published on the Epic Store? If the product is refundable, open the launcher and select account dropdown in the top right. Go to the “Transactions” tab and click the title you’d like to return. The refund button will be underneath the title.^{[3]XResearch source}
- Some games and programs may not be refundable. It all depends on what the developer’s settings are on the Epic platform.
- Your refund will be given via the same card you used to purchase the game.

Section 6 of 6:

Who do I contact about licensing Unreal Engine?

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Send your question online via the contact form for Unreal Engine. Fill out your personal (or corporate) info and describe your question or inquiry. Select whether you’d like a sales person to reach out to you or not and submit the query. Epic will reply as soon as they process your request.^{[4]XResearch source}
- This is the best option if you want to use Unreal Engine commercially, you want additional training, or you’d like to discuss royalties and licensing.

Community Q&A

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Question
So I made a typo in my email on fortnite what do I do,In that account I recently spent 20 dollars.
Mincwaf
Community Answer
If you made a typo in your email to sign in to your epic games account, erase the error in your email (your typo) and retype your username and password again.
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How do you know when they respond back?
Mincwaf
Community Answer
They will usually send you an email with a customer support member, This email can take up to a week or more depending on what business day you are on.
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Warnings

Do not respond to any help emails or password resets that you did not initiate through the Epic Games site. Many hackers try to learn personal information through fake emails.^{[5]XResearch source}
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