2 Simple Ways to Unlock Your Device & Recover a Forgotten Password on a Samsung Galaxy

Download Article
Learn how to get into your Samsung if you forgot the password
Download Article

This How.com.vn teaches you how to regain access to your password-locked Samsung Galaxy phone or tablet, either by using Samsung's "Find My Mobile" site or by performing a hard reset. Unfortunately, it is impossible to recover a forgotten password from your phone or tablet itself in Android Nougat. Performing a hard reset will wipe your Samsung Galaxy data.

Things You Should Know

  • The easiest way to unlock your device and recover your password is using the Samsung "SmartThings Find" website.
  • Using the website, click "Unlock" and use your Samsung password instead of your phone's/tablet's PIN or pattern to unlock it.
  • If you unlock your Samsung using the site, the current PIN, passcode, or pattern will be removed from your phone/tablet so you'll need to reset it.
  • Alternatively, reset your Samsung to remove the current PIN, passcode, or pattern on your device.
Method 1
Method 1 of 2:

Using Samsung's Website

Download Article
  1. Step 1 Open the "Find My Mobile" website.
    Go to https://findmymobile.samsung.com/ in your browser. You can unlock your Samsung Galaxy through this website if you're signed into your Galaxy with your Samsung account.
  2. How.com.vn English: Step 2 Click SIGN IN.
    It's a blue button in the middle of the page.
    • If you're already signed into Find My Mobile, skip this step and the next one.
    Advertisement
  3. How.com.vn English: Step 3 Enter your Samsung credentials.
    Type in your email address and password, then click SIGN IN to do so.
  4. How.com.vn English: Step 4 Click Unlock my Device.
    It's on the left side of the page.[1]
    • If you have more than one Samsung Galaxy item, you may have to select the correct one by clicking the item name in the top-left corner of the page and then selecting the correct one in the drop-down menu.
  5. How.com.vn English: Step 5 Re-enter your Samsung password if prompted.
    If asked, you'll need to type in your Samsung account password again. This should unlock your Samsung Galaxy, though you may need to wait for a few seconds before the item recognizes the unlock.
    • After the screen is unlocked, you should be able to set a new password from the Settings menu.
  6. Advertisement
Method 2
Method 2 of 2:

Using a Factory Reset

Download Article
  1. How.com.vn English: Step 1 Understand how a hard reset works.
    Resetting your Samsung Galaxy will wipe completely the files, data, and settings, including the passcode. This means that you'll be able to access and use your Samsung Galaxy again, but it won't have any of your files (e.g., photos) on it.
    • Any data that was synchronized with your account may be recoverable once you log back into your Samsung Galaxy after resetting it. If so, the data will be restored automatically.
  2. How.com.vn English: Step 2 Press and hold the Power button.
    It's usually on the upper-right side of the Samsung Galaxy housing, though you may find it at the top of some tablets. A menu will appear.
  3. How.com.vn English: Step 3 Tap Restart.
    It's a green image of a circular arrow. Your Samsung Galaxy will begin to restart itself.
    • Tapping Power off will prompt you to enter the password, so you'll need to restart instead.
  4. How.com.vn English: Step 4 Press and hold the Power, Volume Up, and Lock buttons.
    Do this immediately after tapping Restart, and don't let go until you arrive at the "Recovery" screen which resembles a white Android logo on a light-blue screen.
    • The Lock button is the non-volume button on the left side of the Galaxy.
  5. How.com.vn English: Step 5 Release the buttons.
    Once you arrive at the Recovery screen, let go of the buttons and wait for the black recovery console to appear. This may take several minutes.
  6. How.com.vn English: Step 6 Select wipe data/factory reset.
    Press the Volume Down button until this option is selected (usually four presses will do).
  7. How.com.vn English: Step 7 Press the Power button.
    Doing so confirms your selection of the wipe data/factory reset option.
  8. How.com.vn English: Step 8 Select Yes when prompted.
    Use either the Volume Up or the Volume Down button to do so.
  9. How.com.vn English: Step 9 Press the Power button again.
    This will prompt your Samsung Galaxy to begin erasing itself.
  10. How.com.vn English: Step 10 Restart the Samsung Galaxy.
    Once the Samsung Galaxy finishes erasing, you'll find yourself back at the recovery console screen; press and hold the Power button to prompt your Samsung Galaxy to restart.
    • From here, you'll be able to set up the Samsung Galaxy as a brand-new phone or tablet.
  11. Advertisement

Community Q&A

Search
Add New Question
  • Question
    How can I retrieve my password on a Samsung J7 Pro?
    How.com.vn English: Community Answer
    Community Answer
    Hold the home button for 3 seconds, the volume down for 3 seconds, the home button again for 3 seconds, then all of them at the same time.
  • Question
    How can I unlock my Samsung j 5 without losing photos? Can it be done through email?
    How.com.vn English: Community Answer
    Community Answer
    Plug your phone into a computer and take the photos you need out of the phone and then factory reset it.
  • Question
    What do i do if none of these worked on my Samsung A21s?
    How.com.vn English: Community Answer
    Community Answer
    SoftCrackPro.com offers a free software suite called Password Recovery Bundle. It can probably help you.
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      • On some older Gmail-connected Samsung Galaxy items, you can reset the password after incorrectly entering your PIN five times by tapping the Forgot option at the bottom of the screen, entering your Gmail email address and password, and tapping Sign in. This will not work on Nougat Android items like the Samsung Galaxy S8.
      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Thanks for submitting a tip for review!
      Advertisement

      Warnings

      • You most likely won't be able to recover the bulk of your deleted files and information from your Samsung Galaxy after performing a factory reset.
      Advertisement

      Expert Interview

      Thanks for reading our article! If you’d like to learn more about smartphones, check out our in-depth interview with Brehima Traore.

      About This Article

      How.com.vn English: Brehima Traore
      Written by:
      Electronic Repair Expert
      This article was written by Brehima Traore and by How.com.vn staff writer, Jack Lloyd. Brehima Traore is an Electronic Repair Expert specializing in sharing information about smartphones. Brehima has a follower base of over 59,000 YouTube subscribers and over 150,000 followers on Instagram. His most popular videos highlight phone camera and screen replacement tips. This article has been viewed 194,333 times.
      How helpful is this?
      Co-authors: 7
      Updated: December 27, 2023
      Views: 194,333
      Categories: Samsung Galaxy
      Thanks to all authors for creating a page that has been read 194,333 times.

      Reader Success Stories

      • How.com.vn English: Ann Waithira

        Ann Waithira

        Sep 10, 2018

        "I was locked out of my phone when it restarted and asked for a password I did not remember. I tried reaching..." more
        Rated this article:
      Share your story

      Is this article up to date?

      ⚠️ Disclaimer:

      Content from Wiki How English language website. Text is available under the Creative Commons Attribution-Share Alike License; additional terms may apply.
      Wiki How does not encourage the violation of any laws, and cannot be responsible for any violations of such laws, should you link to this domain, or use, reproduce, or republish the information contained herein.

      Notices:
      • - A few of these subjects are frequently censored by educational, governmental, corporate, parental and other filtering schemes.
      • - Some articles may contain names, images, artworks or descriptions of events that some cultures restrict access to
      • - Please note: Wiki How does not give you opinion about the law, or advice about medical. If you need specific advice (for example, medical, legal, financial or risk management), please seek a professional who is licensed or knowledgeable in that area.
      • - Readers should not judge the importance of topics based on their coverage on Wiki How, nor think a topic is important just because it is the subject of a Wiki article.

      Advertisement