How to Cancel Dish Network

The ultimate guide to cancelling your Dish service without the hassle

On the surface, canceling your Dish Network satellite TV service is easy — you call 888-283-2309 (in the U.S.) and tell them you want out. However, like practically every other company in the industry, Dish will go to great lengths to make sure you remain a customer. This means you might be able to get a better deal, but it also means you need to be ready for a hassle if you truly want to end your service. You can reduce this hassle, though, if you take some time to prepare before the call, remain assertive but composed during the call, and closely follow the instructions for returning your equipment.

Part 1

Part 1 of 3:

Gearing Up before Making the Call

Download Article

1
Figure out if you’re 100% sure you want to cancel. Customer retention reps make their livings off of the uncertainty and waffling of callers. They are trained to hone in on any doubt you have about canceling your service, and use this as a hook to reel you back in. If you are absolutely sure you want to cancel your service, get into the right frame of mind by telling yourself “I’m going to cancel no matter what they say.”^{[1]XResearch source}
- If you think you want to cancel but aren’t entirely sure, that’s fine of course. In fact, you can use the threat of canceling to negotiate a better deal: just tell the rep something like “I’m going to have to cancel because my bill has gotten too high” and listen to what happens.
Find a copy of your most recent bill or, even better, your original customer agreement. Take special note of your account number, service address, contact number, and service start date. Place the date and time of your call on the paper, and be ready to take notes during the conversation — starting with the names of each person you speak to.
Advertisement
3
Read the fine print if you’re trying to get out of an early termination fee. ETFs are commonplace on the 2-year contracts sold by Dish Network and virtually all of their competitors. If you try to cancel before the end of your contract, expect to pay $20 per month remaining (for instance, $120 if you have six months left) plus various administrative fees.^{[2]XResearch source}
- You can theoretically get out of the fee by demonstrating a breach of contract on their part — for instance, if you’ve faced unreasonable outages or shoddy service — but the fine print of the contract you signed gives Dish Network nearly all the advantages. Read it closely and be persistent if you hope to get your fee eliminated or reduced.^{[3]XResearch source}
- If you’re approaching the end of your contract, it’s probably best to just bite the bullet and wait until it’s about to expire before canceling.^{[4]XResearch source}

Part 2

Part 2 of 3:

Prevailing Over the Customer Retention Team

Download Article

1
Dial 888-283-2309 (USA) for Dish Network Customer Service. Select English or Spanish language to continue. Follow the automated prompts to reach the correct department.^{[5]XResearch source}
- In theory, you can try to cancel your service by emailing Dish at [email protected]. But it’s safe to assume that you’ll have to do the dirty work of canceling over the phone.
- If you want to temporarily suspend your service instead of canceling it altogether, call 888-876-7918.
2
Clearly and quickly state your desire to cancel. Ask for and write down the name of the person who answers your call (and anyone who takes over the call later). Say something like “Hello, John. I would like to cancel my Dish Network service. Can you please help me complete the process?”^{[6]XResearch source}
- The customer retention agent will try to draw out additional information from you, looking for weak spots in your resolve that they can exploit. They’ll ask things like “Are you interested in getting more channels for less money?” and “What can I do to improve your Dish experience?”
3
Stick to your script until they relent. No matter what they ask or say, and no matter which “supervisor” they put on the line, simply keep repeating things like “Thank you, but I’ve already made the decision to cancel my service. Please help me to do so” and “Thanks, but nothing will change my mind. Please complete my cancellation.”^{[7]XResearch source}
- Expect the agent to be persistent — they earn commissions for each cancellation they prevent — but don’t tolerate bullying or rude behavior. Remain calm, but demand to speak to a supervisor. Take names and keep details of your call experience.

Part 3

Part 3 of 3:

Sealing Your Victory by Returning the Equipment

Download Article

1
Confirm verbally that your equipment return box will be sent. Before you hang up your successful cancellation call, clarify with the rep that Dish will send you an equipment recovery box within the next several days. You have 10 days from your date of cancellation to return any equipment they want back, so keep a close eye out for the recovery box (which looks like any typical cardboard box) in the mail.^{[8]XResearch source}
- If 5 or 6 days have passed and you haven’t gotten a return box yet, call customer service and make sure one will be coming soon. Refer to your notes from your cancellation call if necessary.
2
Box up your equipment carefully and send it back. The return box has various compartments, packing materials and instructions, a prepaid return postage label, and a list of items that must be returned. It’s easiest to fit everything in the box if you follow the directions, but the important thing is to get everything in there in a way that keeps it all undamaged until it arrives back at Dish.^{[9]XResearch source}
- Attach the return label to the outside of the box and arrange for a pickup by the delivery service (e.g., UPS) listed on it.
- Make sure the box is picked up within 10 days of your cancellation date, or Dish will tack penalty charges onto your account.
3
Examine your final account statement closely. Make sure there are no surprise charges or penalties posted to your account. If you broke your contract early, check that the termination fee matches the stated amount from your call. Also, if you sent your equipment back on time and in good shape, make sure there are no late or damage fees added on.
- If you have any questions or concerns, call Dish Network Customer Service again and calmly demand a satisfactory explanation. Utilize your notes from your previous call(s) as needed.

Community Q&A

Search

Add New Question

Question
What happens to the satellite Dish when I cancel service?
Community Answer
Some companies will come pick up the dish. Others will simply stop transmitting cable to the dish.
Thanks! We're glad this was helpful.
Thank you for your feedback.
If How.com.vn has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support How.com.vn
Yes No
Not Helpful 33 Helpful 34
Question
Is it considered a breach of contract if Dish Network cancels a channel I watch?
Community Answer
No. According to the service contract you signed, Dish Network has "...the right to, without notice at any time and from time to time (including, without limitation, during any term commitment to which you have agreed), add, delete, rearrange, alter, change and/or eliminate: (i) any and all prices, fees and/or charges; and/or (ii) packages, programming,programming suppliers, services offered by suppliers, software, applications, features and/or functionalities."
Thanks! We're glad this was helpful.
Thank you for your feedback.
If How.com.vn has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support How.com.vn
Yes No
Not Helpful 3 Helpful 20
Question
How do I know if I need to turn in my equipment to my local Dish Network representative?
Community Answer
The representative will tell you if you need to return any equipment. Our equipment is 20 years old, so I was pretty sure that they wouldn't want it back. Go to the recycle page on the Dish website for information on how to recycle equipment.
Thanks! We're glad this was helpful.
Thank you for your feedback.
If How.com.vn has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support How.com.vn
Yes No
Not Helpful 2 Helpful 20

See more answers

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Tips

If you’re willing to pay to avoid the aggravation of calling to cancel your service, you can find companies online that will take care of the dirty work for you — such as https://cancelwizard.com/dish-network.html.
Thanks
Helpful0 Not Helpful0

Tips from our Readers

The advice in this section is based on the lived experiences of How.com.vn readers like you. If you have a helpful tip you’d like to share on How.com.vn, please submit it in the field below.

If you've canceled and they're still charging you, contact your bank or credit card company and ask them not to authorize any more payments to Dish.
Tell the representative you're canceling because you're moving to Canada. Dish isn't available there, so end of story. Worked like a charm for me.
Expect to be on the phone a long time. Sometimes there is a wait of 2 hours for customer service.

Submit a Tip

All tip submissions are carefully reviewed before being published

Submit

Thanks for submitting a tip for review!