How to Return Accidental Purchases in Fortnite

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Find out if you qualify for a refund from Epic Games and how to go about getting your money back

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Who is eligible for a refund?

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How to Get a Refund after the FTC Ruling

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Standard Refund Process

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Whether you’ve made an accidental purchase on Fortnite or your little sibling went rogue and spent all your V-bucks, getting a refund on Fortnite is now a way simpler task than it used to be thanks to a recent FTC ruling. Wondering how to go about returning items purchased by mistake? Read on: we’ve made a simple tutorial for getting a refund on Fortnite.

Things You Should Know

Make sure you’re eligible for a refund. Per the recent FTC ruling, certain customers are entitled to a refund for accidental or unwanted purchases.
To get a refund for any of the purchases mentioned in the FTC’s ruling, wait for updates from the FTC. They’ll post to their website and send out email notices.
To get a standard refund, open Fortnite on your device and go to Settings. From there, go to “Support & Refunds.”
Request a refund by clicking on the item you wish to return and clicking “Use Return Ticket.”

Section 1 of 3:

Who is eligible for a refund?

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Per a recent FTC ruling against Epic Games (the company that makes Fortnite), parents of children who made in-game purchases without their parents’ knowledge or permission may be entitled to a refund. Any parent whose child made an authorized purchase between January 2017 and November 2018 may be able to request a refund.^{[1]XTrustworthy SourceFederal Trade CommissionIndependent U.S. government agency focused on consumer protectionGo to source}
Many players have been charged in-game currency (V-Bucks) for items they unknowingly or unwillingly bought while playing the game, including cosmetics, llamas, or battle passes. Players who made unwanted purchases between January 2017 and November 2022 are eligible.^{[2]XTrustworthy SourceFederal Trade CommissionIndependent U.S. government agency focused on consumer protectionGo to source}
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A number of Fortnite players who disputed unauthorized purchases with their credit card companies found their accounts subsequently locked. Players who experienced this between January 2017 and September 2022 may be owed a refund.^{[3]XTrustworthy SourceFederal Trade CommissionIndependent U.S. government agency focused on consumer protectionGo to source}

Section 2 of 3:

How to Get a Refund after the FTC Ruling

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Users who believe they are eligible for a refund for the above reasons don’t need to do anything at this point except check the FTC’s website for updates. The FTC will also send out email notices to customers who paid for in-game purchases.^{[4]XTrustworthy SourceFederal Trade CommissionIndependent U.S. government agency focused on consumer protectionGo to source}

Section 3 of 3:

Standard Refund Process

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Open Fortnite on your device and log into your account. While the recent FTC ruling may reflect changes to the refund process and who is eligible, Epic Games’ standard refund policy is still in place. You can request a refund for unwanted purchases using any device you play Fortnite on. Make sure to log into the account where you made the purchase. If you need help, consider asking your parent or other trusted adult.^{[5]XResearch source}
- Note that only certain items are eligible for refunds. These include any Item Shop purchase made with V-Bucks.
- Items not eligible for refunds include: Level Up Quest Packs, Gifts, Real-money Purchases, Battle Passes, Battle Pass Tiers, Loot Llamas (Save the World), Event and Weekly Items (Save the World), and Fortnite Crew Subscriptions.
Go to the main menu, in the upper left-hand corner of the screen. From there, click on the icon that looks like a gear to access Settings. When you click it, a drop-down menu will appear.^{[6]XResearch source}
Alternatively, hit the Settings button (this is another Settings button within the Settings menu), then access the “Account & Privacy” page by hitting the silhouette icon, then click Return or Cancel Purchase.^{[7]XResearch source}
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Go to "Return or Cancel Purchase" to start your refund. This will bring up a list of everything you’ve bought in the game in the last 30 days.^{[8]XResearch source}
- You can only return items purchased within the last month, meaning if you need a refund for an item purchased a few months or longer ago, you may be out of luck.
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Hit "Use Return Ticket" to request a refund. Scroll down the list of in-game purchases until you find the item you wish to return. When you find it, click the button beside it that says “Use Return Ticket.”^{[9]XResearch source}
- Every customer gets 3 Return Tickets to use every year. If you use up your Return Tickets, you’ll have to wait a year to be able to return items.^{[10]XResearch source}
Once you hit “Use Return Ticket,” a dialog box will come up asking you to confirm your return. If you’re sure about requesting your refund, select "Yes." Choose “No” if you don’t wish to return your item or if you’ve clicked on the wrong item.^{[11]XResearch source}
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Check the Success Screen to make sure your refund went through. Note on the Success Screen how many V-Bucks were refunded. If your refund was successful, a Success Screen will pop up. The screen will note how many V-Bucks were returned to your account; make sure the right amount was refunded!^{[12]XResearch source}
- If your refund isn't going through, or if you wish to speak to customer service about any other issues, contact Epic Games, the company that makes Fortnite.