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This How.com.vn teaches you how to troubleshoot your iPhone or iPad’s internet connection by checking for packet loss. There’s no built-in ping tool in iOS, but you can install a free app like HPE Network Capture Express to check for dropped packets.
Steps
Install HPE Network Capture Express from the App Store. Here’s how:- Open the App Store .
- Tap Search at the bottom-right corner of the screen.
- Type hpe network into the search bar and tap the search key.
- Tap HPE Network Capture Express.
- Tap GET.
- Tap INSTALL. When the app is finished installing, the “INSTALL” button will change to "OPEN."
- Open the App Store
Open HPE Network Capture Express. It’s the green icon with a white half-circle and “NCX” inside.- If you’re still in the App Store, tap OPEN to launch the app.
Tap I AGREE on the Terms of Use. You’ll only have to do this the first time you use the app.
Enter a hostname, URL, or IP address into the “Select destination” box. It’s at the top of the screen.- The default is hpe.com, but you can enter any address, such as the URL or IP address you’re trying to connect to (e.g. google.com, 10.0.0.1, www.wikihow.com)
Tap Start Network Capture. It’s the big green button at the center of the screen.
Tap Allow. You’ll only have to do this the first time you use the app. This starts a network test that will report packet loss, if any.
Check for lost packets under “Packet loss.” It’s at the bottom of the current screen.- If there’s packet loss, it will appear as the percentage of packets dropped out of the total packets sent.
- HPE doesn’t only check for packet loss. You’ll also see your download speeds and latency.
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Expert Q&A
About this article
1. Install HPE Network Capture Express.
2. Open HPE Network Capture Express.
3. Tap I AGREE.
4. Enter a destination address.
5. Tap Start Network Capture.
6. Tap Allow.
7. Find lost packet information under “Packet loss.”
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