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Resetting your HTC phone will restore the device back to its original factory settings, and is ideal to perform when you plan on selling your phone and want your personal information erased, or if you frequently experience software problems. The steps for resetting your HTC phone will differ depending on whether you have an Android-based HTC phone or a Windows HTC smartphone.
Steps
Soft Resetting an HTC Android Phone
Tap on “Menu” from the home screen of your HTC Android device.
Navigate to and tap on “Settings.”Advertisement
Tap on “SD and Phone Storage.”- Some HTC models may require you to tap on “Privacy” to access the reset option.
Tap on “Factory Data Reset.”
Tap on “Reset Phone.”
Tap on “Yes” to confirm that you want to reset your phone. Your HTC will begin restoring itself back to the original factory settings and will restart when complete.[1]Advertisement
Soft Resetting an HTC Windows Phone
Navigate to the “Start” screen of your HTC Windows phone.
Slide your screen to the left and tap on “Settings.”
Tap on “About.”
Tap on “Reset your phone.”
Tap on “Yes” to confirm that you want to reset your phone. Your HTC will begin restoring the original factory settings and will restart when finished.Advertisement
Hard Resetting an HTC Android Phone
Power off your HTC Android phone.
Remove the battery from its compartment and wait at least 10 seconds for all power to fully drain from your Android.
Reinsert the battery.
Press and hold the “Volume Down” button and tap the “Power” button.
Continue to press the “Volume Down” button and release when three Android robots appear at the bottom of your screen.
Press the “Volume Down” button two times to highlight “Factory Reset.”
Press the “Power” button to make your selection. Your HTC phone will begin resetting itself and will restart when finished.Advertisement
Hard Resetting an HTC Windows Phone
Power off your HTC Windows phone.
Press and hold the “Volume Down” key and tap the “Power” button.
Wait for an icon to display on-screen and release the “Volume Down” key.
Press the following buttons in the order in which they are listed:- Volume Up
- Volume Down
- Power
- Volume Down
- 5Wait for your phone to reset itself. The factory reset will be complete after your phone restarts.Advertisement
Community Q&A
- QuestionI don't have the option for a factory reset. What other button could I use?
Community AnswerHold the volume down button and power button. It should bring you to a menu where you can scroll down to factory reset. - QuestionDo I need a SIM card after resetting my phone?
Community AnswerOnly if you intend on making calls. - QuestionWhat do I do if I forgot my password for my HTC phone?
Community AnswerYou could factory reset the phone by powering off the phone, then hold the volume down button and the power button.
Tips
- Back up all personal data to an SD storage card or to a cloud backup service prior to resetting your HTC phone. Performing a factory data reset will erase all your personal data and return the phone back to its original factory settings.Thanks
- Perform a soft reset when you can access your phone’s menu, and perform a hard reset only if software problems are preventing you from accessing the menu or from using the touchscreen.Thanks
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