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This How.com.vn teaches you how to reset your answers to eharmony's relationship questionnaire, and retake the questionnaire from scratch, using an iPhone or iPad. You will have to contact a customer service representative, and explain why you want to reset your profile in order to retake the questionnaire. The questionnaire is meant to be taken only once, but under certain circumstances like a major life change, eharmony will allow you to reset and retake it from scratch.
Steps
Open Safari on your iPhone or iPad. Find and tap the blue compass icon on your home screen or in an app folder to open your internet browser.- Alternatively, you can use a different browser like Chrome, Firefox or Opera.
Go to http://help-singles.eharmony.com/app/answers/detail/a_id/1201. Type or paste this URL into your browser's address bar, and press ↵ Enter or ⏎ Return on your keyboard.- This will open the "Retaking the Relationship Questionnaire" page on the official eharmony support site.
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Tap the Chat Now button. This is a blue button towards the bottom of the page. It will open the customer care chat portal.- Alternatively, you can reach customer service by phone at 1-844-544-3173.
- You can also write a message to customer service at https://help-singles.eharmony.com/app/ask. This will prompt you to log in, and send your message from your own eharmony account.
Enter your personal information to the chat form. You'll need to enter your first name, registered ZIP code, and registered email address.
Indicate you want to retake the questionnaire in "Initial Question." You can use this box to briefly explain you want to reset your profile.
Tap Start Chat. This button is in the lower-right corner of your screen. It will start your chat with a customer care representative.
Explain why you want to retake the questionnaire. Make sure your customer care representative clearly understands your reasons for wanting to reset your profile.- Don't hesitate to explain any major life changes like different jobs or lifestyle shifts that happened since you first took the test.
Listen to your customer care representative's suggestions. Your customer representative will make sure to hear you out, and suggest the best ways of editing and changing your online profile.- Besides the profile questionnaire, your representative may give you other suggestions you may like. Keep an open mind, an open heart, and make sure you clearly explain yourself.
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Expert Q&A
About this article
If you feel like your eHarmony questionnaire answers don’t accurately reflect who you are anymore, you might want to reset the whole thing and start from scratch. To do this on an iPhone or iPad, start by opening your preferred browser and going to the eHarmony support page. Search for the page on retaking the Relationship Questionnaire, then hit the “Chat Now” button to talk to someone in customer support. Fill out the requested information on the form and briefly explain why you want to retake the questionnaire. For example, you might write “My relationship goals have changed.” When you’re ready, hit the “Start Chat” button. A customer service representative will guide you through the edits you want to make. For more tips, including other ways to contact eHarmony’s customer service team, keep reading!
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