Download ArticleDownload ArticleThis article was written by Jocotra Cathey and by How.com.vn staff writer, Darlene Antonelli, MA. Jocotra Cathey is a TV Mounting Service Expert and the business owner of TV Mount Charlotte, a professional TV mounting company operating in Charlotte, North Carolina. For the past 18 years, Jocotra's company has offered premier home theater installation services, specializing in home theater design, wiring and installation, projector and screen installation, wire concealing, and more. He has received certifications in Computer Science and Low-Voltage Certification from Central Piedmont Community College.
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Does your Vizio remote no longer control your TV? In some cases, simply troubleshooting your remote's performance will solve your problems and negate the need for a reset. This How.com.vn article teaches you how to reset a Vizio remote's connection by power cycling the remote or resetting its memory.
When Your Vizio Remote Is Not Working
If the batteries are fresh and nothing is blocking the signal, try power-cycling the remote by removing its batteries and holding down the power button. This should restore your remote to its original settings.
Steps
Remove your remote's batteries. They're typically found in a slot that's either on the bottom or in the back of the remote.
Press and hold the power button for five seconds. This will drain any residual power from the remote.Advertisement
Press each individual button on the remote at least once. Doing so will help loosen any stuck buttons.[1]
Replace your remote's batteries. If the batteries in your remote are brand-new, just put them back in your remote.
Try using your remote. If the remote wasn't working because of a firmware update or too much continuous use, it should be working now.
Remove any objects from in front of the TV's sensor. Even transparent objects can impede the infrared signal from your remote.- This includes the protective plastic wrap that accompanies new TVs.
- The infrared sensor is typically in the bottom-right or bottom-left corner of the TV's face.
Make sure the batteries are new. It's easy to forget to change the batteries from time to time, so making sure that your remote's batteries are fresh may improve your remote's performance.- You should also be sure to use high-quality batteries (e.g., Duracell or Energizer).
Power cycle your TV. To do so, you'll unplug the TV, press and hold its power button for five seconds, then plug the TV back in and turn it on.
Use a different Vizio remote with your TV. Most Vizio remotes work with other models of Vizio TVs. If you can get your TV to respond to a different Vizio remote, then you may need to replace or update your current Vizio remote.- Similarly, if your malfunctioning Vizio remote actually works with a different TV, the remote isn't the problem.
Replace your remote. If you are still within your warranty period, you can fill out a self-service request at https://support.vizio.com/s/self-service-request to request a replacement.[2] If not, you can buy a cheap replacement direct from Vizio—just head over to https://www.vizio.com, click the magnifying glass at the top-right corner, type "remote," and then press Enter or Return. In a pinch, you can also purchase a new remote for your Vizio TV from a local store with a tech department (e.g., Walmart or Best Buy).
Community Q&A
- QuestionWhat should I do if my remote channel and volume buttons won't work?
Community AnswerIf it's not the batteries, your remote may have disconnected from the TV and needs to be re-connected. Check your owner's manual for instructions. - QuestionWhat can I do to fix a problem where using the remote to turn on the TV turns on the screen long enough to display a no signal message, then turns the TV off?
Community AnswerYou need to hit the input button and it will change to "cable box or HDMI or comp." Change to one of these - usually the cable box feature if you have your TV set up right. - QuestionMy Vizio TV stays turned on for 5 minutes, then shuts itself off. Why?
Community AnswerTry unplugging the TV, then get some canned air and blow out all the vents. Dust builds up in there.
Video
Tips
- Instead of worrying about your remote, use your smartphone to control it!Thanks
- If you noticed one button isn't working, like the Menu or Volume buttons, you may have worn down those contacts and need to repair the remote with contact paint or aluminum foil to get those buttons working again.Thanks
- If your remote works with another TV, it's most likely that your remote is fine, but your TV is the problem. Make sure you've set it up correctly or reset it.Thanks
Expert Interview
Thanks for reading our article! If you’d like to learn more about remote controls, check out our in-depth interview with Jocotra Cathey.
References
About This Article
Reader Success Stories
"My Remote was not responding when I pressed the buttons. Trying the troubleshooting suggestion to remove the batteries and hold down the on button and then pressing each button on the remote, took care of my problem. Thank you so much for helping me to be less frustrated."..." more
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