How to Delete an Account from Thunderbird: Guide + Troubleshooting

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A simple guide to removing unused email accounts from Thunderbird

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Removing the Account

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FAQ & Troubleshooting

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Video

Adding a new account on Mozilla Thunderbird is easy. But what to do when you want to remove the account? This How.com.vn guide will walk you through the simple steps of removing an account from the Thunderbird email client. We'll also answer common questions and help you troubleshoot potential issues.

Quick Steps

Right-click or control-click the account and select Settings.
Click the Account Actions menu and select Remove Account.
Choose whether to delete all messages or just the account.
Click Remove to confirm.

Section 1 of 2:

Removing the Account

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When you open Thunderbird, you'll see a list of email accounts you've added in the left sidebar. Right-click or control-click the email address to bring up a menu.
This displays the settings for the selected account.
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It's near the bottom of the left panel.
A confirmation window will appear.
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Choose whether to delete email messages. If you want to keep the messages you've downloaded from the server (both sent and received) in Thunderbird, check the box next to "Remove account information" only. If you also want to delete the emails you downloaded in Thunderbird, check the box next to "Remove message data."
- If the email account uses IMAP, choosing "Remove message data" will not delete the messages from the server. To check if you're using IMAP, click the Server Settings at the top of the left column. If you see "IMAP Mail Server" next to "Server Type," you're using IMAP.^{[1]XResearch source}
- If you see "POP Mail Server," messages are deleted from the server once downloaded to Thunderbird unless there are checkmarks next to "Leave messages on server" and "Until I delete them." If messages aren't stored on the server, the only copies of these emails are in Thunderbird. If you want to keep them, drag them to a folder under "Local Folders" or uncheck "Remove message data."
This removes the selected email account from Thunderbird.

Section 2 of 2:

FAQ & Troubleshooting

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If I didn't choose "Remove message data," where do my messages go? If you didn't select "Remove message data," the email messages from that account will now be saved to your profile. To read them, you'll need to import them back into Thunderbird.
- First, you'll need to know the location of your messages. Click the menu ☰, go to Help > Troubleshooting Information, and click the Open Folder button next to "Profile Folder."
- Double-click the folder called IMAP Mail.
- Copy the folder location by clicking the path in the address bar and pressing Ctrl + C.
- In Thunderbird, click the menu ☰ and select Tools > Import.
- Select the first option ("from another Thunderbird installation") and click Continue.
- Select "Choose a profile folder" and click Continue.
- Select the folder for the deleted account and click Open.
- Select the details you want to import. If you just want to read the old email messages, deselect everything except "Mail Messages."
- Click Continue and then Start Import. When the import is complete, click Finish to close and reopen Thunderbird.
- You'll now see the imported messages under Local Folders in a new folder called "Thunderbird Import."
If you use Thunderbird on multiple computers and want to remove an email account from one, the other computer will not be affected.
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Why does Thunderbird still ask me for a password for the deleted account? This usually happens if you linked that account's calendar (such as a Gmail calendar) to Thunderbird. Click the Calendars tab, right-click or control-click the account you removed, and select Unsubscribe Calendar.
- This also may happen if you're using a Thunderbird extension linked to the previous email account. Check your extensions in ☰ > Add-ons and themes.
If you can't click "Remove Account," you are trying to delete the Local Folders account instead of an email account. Local Folders cannot be deleted.^{[2]XResearch source}
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Why does the removed account come back when I restart Thunderbird? This happens if Thunderbird is installed in a Windows folder that is only available to administrators. To fix the problem:
- Close Thunderbird.
- To start Thunderbird as an administrator, press the Windows key on your keyboard, type thunderbird, right-click Thunderbird, and select Run as Administrator.
- Remove the email account as you did earlier.
- Close Thunderbird.
- Reopen Thunderbird normally. The account will now be removed.