How to Fix Error 5000 on Twitch

Explore this Article

methods

1Enabling Flash in Chrome

2Disabling Extensions in Chrome

3Clearing Cache in Chrome

4Enabling Flash in Firefox

5Disabling Extensions in Firefox

6Clearing Cache in Firefox

7Enabling Flash in Safari

8Disabling Extensions in Safari

9Clearing Cache in Safari

+Show 6 more...

-Show less...

Other Sections

Related Articles

Article Summary

This How.com.vn teaches you how to deal with the "5000: Content not available" error in Twitch streams. You will most commonly encounter this error message when there's a problem with the Flash plugin, a browser extension, or website cache stored on your computer. You can try enabling Flash for Twitch in your browser or see if disabling any extensions fix it. If these methods don't work, you can try clearing your browser's cookies and cache data.

Steps

Method 1

Method 1 of 9:

Enabling Flash in Chrome

1. 
   1
   Open https://www.twitch.tv in Chrome. You can open the Twitch home page or the stream you're having problems with.
2. 
   2
   Click the

   

   padlock icon in the address bar. This button is located to the left of the https://www.twitch.tv URL near the upper-left corner of your browser.

   • This will open a pop-up below the address bar.
3. 
   3
   Click

   

   Site settings at the bottom of the pop-up. This will open all the permissions and website-specific preferences for Twitch on a new page.
4. 
   4
   Click the drop-down next to Flash. This option is listed next to a puzzle piece icon under the "Permissions" heading.
5. 
   5
   Select Allow in the "Flash" drop-down. This will allow running Adobe Flash in all Twitch pages, and may fix the 5000 error.

   • You will have to reload the Twitch page in order for your settings to apply.
   Advertisement

Method 2

Method 2 of 9:

Disabling Extensions in Chrome

1. 
   1
   Open

   

   Chrome on your computer. Find and click the colored ball icon on your Start menu or in the Applications folder to open the Chrome browser.
2. 
   2
   Click the ⋮ three-dot menu icon on the top-right. This button is in the upper-right corner of your browser. It will open a menu.
3. 
   3
   Hover over More Tools on the menu. This will open a sub-menu with more options.
4. 
   4
   Click Extensions on the sub-menu. This will open a list of all the browser extensions installed on Chrome.
5. 
   5
   Slide the blue switch to the

   

   Off position under an extension. Find out which browser extension may be causing the streaming error on Twitch, and disable it here.

   • If you're not sure which extensions may be causing an error, you can simply try disabling your best guesses, and see if any of them works.
   • If you see an extension here and don't need it any more, you can click the Remove button to uninstall it.
6. 
   6
   Refresh the Twitch stream page in Chrome. Disabling some extensions may help fix Error 5000 in all Twitch streams.
   Advertisement

Method 3

Method 3 of 9:

Clearing Cache in Chrome

1. 
   1
   Open

   

   Chrome on your computer. Find and click the colored ball icon on your Start menu or in the Applications folder to open Chrome.
2. 
   2
   Click the ⋮ three-dot icon on the top-right. This button is in the upper-right corner of your browser window. It will open a drop-down menu.
3. 
   3
   Click Settings on the menu. This will open your browser settings on a new page.
4. 
   4
   Scroll down and click Advanced. This button is at the bottom of your settings. It will expand more options along the rest of the page.
5. 
   5
   Click Clear browsing data under "Privacy and Security." You can find this option at the bottom of the "Privacy and Security" section in your advanced settings. It will open a new pop-up titled "Clear browsing data."
6. 
   6
   Check the

   

   box next to "Cookies" and "Cached images and files." This will allow you to wipe all your cookies and cache.

   • You will not be logged out of your auto-login Google accounts.
7. 
   7
   Click the blue Clear data button. This button is in the lower-right corner of the pop-up. It will delete all your cache and cookies.
8. 
   8
   Reload the Twitch page in Chrome. The page with Error 5000 should now be fixed.
   Advertisement

Method 4

Method 4 of 9:

Enabling Flash in Firefox

1. 
   1
   Open https://www.twitch.tv in Firefox. You can open the Twitch home page or the stream you're getting the 5000 error message.
2. 
   2
   Click the green

   

   padlock icon in the address bar. You can find this button to the left of the https://www.twitch.tv URL near the upper-left corner.

   • This will open your site settings in a pop-up below the address bar.
3. 
   3
   Click the

   

   right arrowhead icon next to "Connection." This will open your connection details for this website.
4. 
   4
   Click More Information at the bottom. You can find this button at the bottom of the Connection pop-up. It will open a new pop-up window titled "Page Info."

   • You can view all the page details here.
5. 
   5
   Click the Permissions tab at the top. This button is between the "Media" and "Security" tabs at the top of the pop-up. You can adjust your site settings for Twitch here.
6. 
   6
   Click and uncheck the

   

   "Use Default" box under "Run Adobe Flash." When this option is unchecked, you can manually change the Flash settings for Twitch.
7. 
   7
   Select Allow in the "Run Adobe Flash" box. When this option is selected, you'll be automatically able to run Flash on all Twitch pages. This may instantly solve your 5000 error.

   • You may need to reload the Twitch page to fix the error.
   Advertisement

Method 5

Method 5 of 9:

Disabling Extensions in Firefox

1. 
   1
   Open Firefox on your computer. The Firefox icon looks like an orange fox on a blue circle. You can find it on your Start menu or in the Applications folder.
2. 
   2
   Click the ☰ three-lined menu icon on the top-right. This button is in the upper-right corner of your browser window. It will open a drop-down menu.
3. 
   3
   Click

   

   Preferences on the menu. This will open your browser settings on a new page.
4. 
   4
   Click Add-ons on the menu. This will allow you to manage all your browser add-ons and extensions on a new page.
5. 
   5
   Click Extensions on the left sidebar. This option is listed next to a puzzle piece icon on the left-hand side of the page. You can find all your active browser extensions under the "Enabled" heading here.
6. 
   6
   Click the ⋅⋅⋅ three-dot icon next to an extension. If there's any extension you think may be causing the streaming error, click this button next to the extension on the "Enabled" list.

   • This will show your options on a drop-down.
7. 
   7
   Click Disable in the drop-down. This will instantly disable the selected extension.

   • Alternatively, you can click Remove to uninstall the selected extension.
   • If you're not sure which extension may be causing the error, you can try disabling your best guess, and see if it works.
8. 
   8
   Refresh the Twitch stream page in Firefox. Disabling third-party extensions may instantly fix Error 5000 in Twitch streams.
   Advertisement

Method 6

Method 6 of 9:

Clearing Cache in Firefox

1. 
   1
   Open Firefox on your computer. The Firefox icon looks like an orange fox on a blue circle. You can find it on your Start menu or in the Applications folder.
2. 
   2
   Click the ☰ menu icon on the top-right. You can find it in the upper-right corner of your browser. It will open a menu.
3. 
   3
   Click

   

   Options on the menu. This will open your browser settings on a new page.
4. 
   4
   Click

   

   Privacy & Security on the left-menu. You can find this option on a sidebar on the left-hand side of your settings.
5. 
   5
   Scroll down to the "Cookies and Site Data" heading. You can view and clear your cookies and cache here.
6. 
   6
   Click the Clear Data button. You can find this button under the "Cookies and Site Data" heading. It will open a new pop-up.
7. 
   7
   Check both the

   

   "Cookies" and

   

   "Cached Web Content" boxes. This will allow you to clear all the browser cookies and cache data stored on your computer.
8. 
   8
   Click the Clear button. You will be prompted to confirm in a pop-up window.
9. 
   9
   Click Clear Now in the confirmation pop-up. This will confirm your action, and clear all your browser cookies and cache data.
10. 
    10
    Reload the Twitch page in Firefox. Clearing cache and cookies should fix Error 5000 in the stream.
    Advertisement

Method 7

Method 7 of 9:

Enabling Flash in Safari

1. 
   1
   Open https://www.twitch.tv in Safari. You can open the Twitch home page or the stream you're getting the Error 5000 message.
2. 
   2
   Click the Safari button on the menu bar. You can find this button on your Mac's menu bar in the upper-left corner of your screen. It will open a drop-down menu.
3. 
   3
   Click Preferences on the Safari menu. This will open your browser settings in a new window.
4. 
   4
   Click the Websites tab at the top of the Preferences window. This button looks like a blue Earth icon. You can change your website settings and plugin permissions here.
5. 
   5
   Check the

   

   "Adobe Flash Player" box under "Plug-ins." You can find it on a sidebar on the left-hand side. This will enable Flash in your internet browser.

   • You will now see a list of all your active websites on the right-hand side.
6. 
   6
   Click the drop-down next to twitch.tv. This will allow you to customize your Flash setting for Twitch.
7. 
   7
   Select On in the drop-down. This will allow you to automatically run Adobe Flash on all Twitch websites, and may fix Error 5000.

   • You may need to refresh the page in order to fix the error.
   Advertisement

Method 8

Method 8 of 9:

Disabling Extensions in Safari

1. 
   1
   Open https://www.twitch.tv in Safari. You can open the Twitch home page or the specific stream you're getting Error 5000.
2. 
   2
   Click Safari on the menu bar. You can find it on your Mac's menu bar in the upper-left corner. It will open a drop-down menu.
3. 
   3
   Click Preferences on the Safari menu. This will open your browser settings in a new window.
4. 
   4
   Click the Extensions tab at the top. This button looks like a blue puzzle piece at the top of the Preferences window. You can manage your browser extensions here.
5. 
   5
   Uncheck the

   

   box next to an extension on the left-menu. Try and find which extension may be causing the streaming error, and uncheck the checkbox to disable it.

   • Alternatively, click Uninstall on the extension list on the right-hand-side in order to remove the extension from your computer.
6. 
   6
   Refresh the Twitch page in Safari. Enabling Flash, clearing cache or disabling broken extensions will almost always fix Error 5000 on Twitch.
   Advertisement

Method 9

Method 9 of 9:

Clearing Cache in Safari

1. 
   1
   Open https://www.twitch.tv in Safari. You can open the Twitch home page or the stream you're getting the Error 5000 message.
2. 
   2
   Click Safari on the menu bar. It's on your Mac's menu bar in the upper-left corner. It will open a drop-down menu.
3. 
   3
   Click Preferences on the Safari menu. This will open your browser settings in a new window.
4. 
   4
   Click the Privacy tab at the top. This icon looks like a white hand on a gray button.
5. 
   5
   Click Manage Website Data next to "Cookies and website data." This will open a new window with a list of all the websites that store cookies and cache on your computer.
6. 
   6
   Find and click twitch.tv on the list. This will allow you to clear cookies and cache for Twitch without touching any of your other website data.
7. 
   7
   Click the Remove button. This button is in the lower-left corner of the list. It will clear all cookies and cache for Twitch, and may fix Error 5000 in the stream.

   • Alternatively, you can click Remove All at the bottom, and clear all your data. When you're prompted to confirm, click Remove Now to proceed.
8. 
   8
   Click Done on the bottom-right. This will close the website list.

   • Refresh the Twitch page to see if the error has been fixed.
   Advertisement

Expert Q&A

Search

Add New Question

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Advertisement