Download ArticleDownload ArticleThis article was co-authored by How.com.vn staff writer, Bailey Cho. Bailey Cho is an Editing Fellow at How.com.vn, based in Dallas, TX. She has over 2 years of editorial experience, with work published in student journals and lifestyle publications. Bailey graduated from the University of Texas at Austin with a B.A. in Advertising and a Minor in Business.
This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources.
This article has been viewed 65,078 times.
Learn more...
If you have a question about a specific product, past order, or drop shipping opportunity on AliExpress, reaching out to a seller is the quickest way to get an answer. Luckily, it’s super simple to contact a seller, and we’re here to walk you through the entire process. All you need to do is log into your account, click on an item you’re interested in, then hit the “Contact” button on the product page to send a message!
Things You Should Know
- Sign into your AliExpress account by clicking on the “Sign in / Register” button in the upper right corner of the home page.
- Go to the product page of the item you’re interested in, then click on the “Message” button in the upper right corner of the page.
- Type in your message in the chat box and include details about the product listing if you have a question about a specific item.
Steps
Contacting AliExpress Sellers Directly
Download Article
Log into your account on AliExpress. Hover over the “Sign in / Register” button (the person icon) in the upper right hand corner of the home page, then click on the “Sign in” button. Enter your email address or phone number, followed by your password.- On the AliExpress app, sign in by clicking on the “Account” tab on the lower right hand corner of the screen. Scroll to the bottom of the page, then hit the “Log in” button.
Go to the product page of the item you’re interested in. Look for a specific item by typing it in the search bar at the top of the home page. Once you find the item that you want to purchase, click on it to access the product page and the seller’s information.- If you’re using the app, find an item by typing it in the search bar at the top of the home page.
- If you’ve already purchased an item, hover over the “Sign in / Register” button (the person icon) on the home page, then select “My Orders.” Click on the message bubble next to the seller’s name to contact them.
Advertisement
Click on the “Message” button next to the seller’s name. It’s located in the upper right hand corner of the product page, next to the “Follow” button. Once you click on the “Message” button, it will open up a chat box so you can message the seller directly.- If you’re using the app, scroll toward the middle of the product page, then tap “Supplier” to access the seller’s storefront. Hit the message bubble in the upper right hand corner of the screen.
Type your message or inquiry into the chat box. If you have a question about a specific item, include as much detail about the product listing as possible. Copy and paste the exact name of the listing, or take a screenshot on your computer and attach it to your message (hit the “+” button to upload it to the chat box).- Once you’re done typing, hit enter or select the paper airplane icon on the right side of the chat box to send your message.
- If you’re using the app, the live chat will open on a new screen. Choose a question from the automated options or type in your custom message.
- Many AliExpress sellers are based in China, so it may take 24-48 hours to receive a response.[1] If the seller never replies to you, try to look for another seller that offers the same product.[2]
Expert Q&A
Video
Tips
References
- ↑ https://www.hypersku.com/blog/aliexpress-sellers-with-us-warehouses/#
- ↑ https://service.aliexpress.com/page/knowledge?pageId=82&knowledge=1060073785&language=en
- ↑ https://service.aliexpress.com/page/knowledge?pageId=82&knowledge=1060015227&language=en#
- ↑ https://service.aliexpress.com/page/knowledge?pageId=37&category=1000021992&knowledge=1060015065&language=fr
About This Article
1. Go to the AliExpress website and log in.
2. Navigate to the supplier's store or the item.
3. Click Contact.
Did this article help you?
⚠️ Disclaimer:
Content from Wiki How English language website. Text is available under the Creative Commons Attribution-Share Alike License; additional terms may apply.
Wiki How does not encourage the violation of any laws, and cannot be responsible for any violations of such laws, should you link to this domain, or use, reproduce, or republish the information contained herein.
- - A few of these subjects are frequently censored by educational, governmental, corporate, parental and other filtering schemes.
- - Some articles may contain names, images, artworks or descriptions of events that some cultures restrict access to
- - Please note: Wiki How does not give you opinion about the law, or advice about medical. If you need specific advice (for example, medical, legal, financial or risk management), please seek a professional who is licensed or knowledgeable in that area.
- - Readers should not judge the importance of topics based on their coverage on Wiki How, nor think a topic is important just because it is the subject of a Wiki article.
