How to Contact Pinterest

Pinterest is a visual discovery engine that can be used to find ideas and inspiration. From recipes and craft ideas to fashion and interior design inspiration, there are billions of pins to be discovered. When you have an issue or question about Pinterest, use the help center contact form to send an inquiry to customer service. If you want to contact the corporate offices, write a letter, call, or send an email to the press team if you are a member of the press.

Method 1

Method 1 of 2:

Using the Help Center Contact Form

1
Go to https://help.pinterest.com/en/contact. This is the homepage URL for Pinterest’s Help Center. The only way to contact Pinterest about an issue is by filling out the contact form here.^{[1]XResearch source}
- Pinterest does not have a customer support email or phone number.
Tip: You can also search for answers to your questions and information by typing a question into the search field here: https://help.pinterest.com/. It will pull up a list of help articles and guides that most closely match what you typed in.
2
Select a topic relevant to the reason you want to contact Pinterest. Click on one of the categories listed on the Help Center’s homepage. Choose a more specific topic from the dropdown menu that appears and click “Continue” at the bottom of the page.^{[2]XResearch source}
- For example, you could select the “Features and Settings” category, then pick “Emails and notifications” as your more specific topic.
3
Choose an appropriate additional detail on the next page. A new page with several options to provide more details about your issue will appear after you hit “Continue.” Pick one of the options that most closely matches the reason you want to contact Pinterest and click “Continue” again.^{[3]XResearch source}
- If none of the options seem correct to you, just choose “Something else.”
4
Fill out the required fields with your personal details. Enter your name, last name, username, and email in the required fields on the “About you” page. Hit “Continue” when you are done.^{[4]XResearch source}
- You don’t have to have a Pinterest account to contact Pinterest. You can just make up a username in the required field.
5
Write your message in the contact form. Enter a subject and description and choose the correct option from the issue-specific dropdown underneath the form. Click “Continue” at the bottom of the contact form when you’re done.^{[5]XResearch source}
- For example, if you are filling out the contact form for an issue related to notifications, there will be a dropdown menu asking you what kind of notifications you are having issues with.
6
Provide additional details about your issue. The next page will ask you for more information about your specific issue. Choose the options that best match the reason you are contacting Pinterest and click “Continue.”^{[6]XResearch source}
- For instance, you might need to provide details about what device you are using Pinterest on.
7
Add an image or video if you want to. You will have to option to upload a photo or video on the next page. Take a screenshot of the issue if you want to and attach it on this page, or skip it and click “Continue.”^{[7]XResearch source}
- If you are contacting Pinterest about a specific issue with the app, then you could try to recreate the issue and take a screenshot right when it occurs.
8
Review your information and submit your inquiry. Look at the summary of the information you provided and make sure it all looks correct. Hit “Submit” when you are done to send all the info to Pinterest.^{[8]XResearch source}
- You can click on the little icon that looks like a pencil next to any information field to edit the info in that field.
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Method 2

Method 2 of 2:

Contacting the Corporate Headquarters

1
Use the physical address if you want to write to the corporate offices. Write a letter to this address if you want to write to the company formally. Include your return address so they can reply to your message.^{[9]XResearch source}
- If you want to write to a member of the executive team, you can see who they are here: https://newsroom.pinterest.com/en/company.
- Send your letter to:
  Pinterest headquarters
  808 Brannan St.
  San Francisco, CA 94103
2
Call 1-650-561-5407 if you want to call the corporate offices. This is the phone number for Pinterest’s headquarters in San Francisco. Try calling it if you need to speak to someone at the corporate offices.^{[10]XResearch source}
- Keep in mind that this is NOT a customer service number. If you have a customer service issue, use the help center contact form.
3
Email [email protected] if you have a press inquiry. This is the email address for all press-related inquiries. Send a message to this email address if you are a member of the press and want to write about Pinterest or need something like a press kit.^{[11]XResearch source}
- You can also find some basic info about the company here: https://newsroom.pinterest.com/en/company.
Warning: You will only receive a response if you are an actual member of the press.
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