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Surprise! You’ve found an old Visa gift card in the back of your wallet, which is basically like getting free money, right? Well, before you celebrate too soon, let’s check the balance on that card to see if it’s still got some dough on it. We’ll show you how to check quickly and easily online or over the phone.
Quick Guide for Checking Your Visa Gift Card Balance
Check the back of the Visa gift card for a URL or toll-free number for the company that issued it. Visit the URL or call the number and input the card’s 16-digit number, expiration date, and 3-digit CVV2 code to find its remaining balance.
Steps
Checking Your Visa Balance Online
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Find and visit the URL provided on the back of the gift card. A variety of different companies issue Visa gift cards, and each company often supplies their own tools for verifying the card’s balance. Turn your card over and check the bottom-right corner for a URL that you may visit to check your balance. Card issuers include:[1]- Commerce Bank
- Giftcards.com
- Gift Card Mall
- Visa Vanilla
- Navy Federal
- Walmart
- Some issuers also have a mobile app you can manage your Visa gift card with, like MyVanilla (Visa Vanilla).
Enter the card number, expiration date, and CVV2 code. Browse the site menus for an option like “Check Gift Card Balance” or “Transactions.” In the indicated fields, enter your Visa gift card number (the 16-digit code), then enter the expiration date and 3-digit CVV2 code, all of which are often found on the back of the card.[2]Advertisement
Submit the info and view your balance. When you've entered all the numbers correctly, select “Submit." You will then be redirected to a screen that shows your gift card’s balance as well as any recent transactions.[3]- If there is an error, go back and carefully reenter the numbers. It's possible you entered something wrong. If you still can't check your balance, call the toll-free number on the back of your card.
Checking Your Visa Balance Over the Phone
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Call the toll-free number on the back of your card. On the back of your card, there’s a toll-free number you may call for support—likely in the bottom right corner and beginning with “1-800.” Call this number to check your balance.- If you can't find a toll-free number on your card, or it isn’t working, call (866) 511-GIFT, which is Visa’s dedicated gift card help line.
Answer the questions asked to check your balance. When you call the number, follow any prompts you're given. You will likely have to enter your gift card number, expiration date, and the 3-digit CVV2 code to get your gift card balance.[4] These are most often found on the back of the card.
Community Q&A
- QuestionWhere do I reload my Visa gift card?
Carly GallagherCommunity AnswerYou can't reload it. It should say "not refillable" somewhere on the card. - QuestionWhat does it mean when the available balance is 0?
Community AnswerThis means that there is no money left on the card. If you do not recall spending the money, then the card may have expired. - QuestionCan I return an item I purchased with a gift card?
Mystery899Community AnswerYes, of course. Your right to return an item is exactly the same regardless of whether you bought it with a gift card, a payment card, or a combination of the two. Do keep hold of your gift card until you are sure that you are happy with your order.
Tips
- Keep in mind that you need the card on-hand to return any purchases made with the card, so keep it around for a while even after it’s empty.[5]Thanks
- Some issuers may replace a lost or stolen card only if it’s been registered to your account on their site.[6]Thanks
- If your gift card was declined, it most likely has insufficient funds or is expired.Thanks
Video
References
- ↑ https://usa.visa.com/support/consumer/gift-card-balance.html
- ↑ https://mygift.giftcardmall.com/
- ↑ https://mygift.giftcardmall.com/
- ↑ https://usa.visa.com/support/consumer/gift-card-balance.html
- ↑ https://usa.visa.com/support/consumer/gift-card-balance.html#My_Visa_Gift_card_has_no_money_Should_I_throw_it_away_-a022
- ↑ https://usa.visa.com/support/consumer/gift-card-balance.html#My_Visa_Gift_card_has_no_money_Should_I_throw_it_away_-a022
About This Article
To check your Visa gift card balance, go to the Visa gift card website at mygift.giftcardmall.com. Once you’re on their website, scroll down and click the “Check balance” tab. Then, enter your gift card number, expiration date, and the 3-digit-code on the back. After you click “Submit,” you’ll see your gift card balance. Alternatively, call the free number on the back of your gift card. When your call connects, follow the prompts and enter your card details to hear your balance. For more tips, including who to contact if you can’t find a phone number on your Visa gift card, read on!
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