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The Wall Street Journal is a popular print and online publication that is published six days a week. You may want to cancel your subscription due to finances or because you are no longer interested in the publication. Start by reviewing your subscriber agreement with the Wall Street Journal so you are aware of what you are entitled to as a customer. Then, contact the publication by phone to cancel your subscription and get a refund for any remaining time on your subscription, if applicable.
Things You Should Know
- Read your bill to see if you’ve paid ahead in a 3-, 6-, or 12-month cycle; if you’ve prepaid, you may be entitled to a refund.
- Contact the Wall Street Journal at least 30 days before the next billing cycle to cancel on time.
- You can call the Wall Street Journal at 1-800-JOURNAL (568-7625) if you live in the United States.
- You’ll need your name and subscription account number to cancel.
Steps
Check the billing cycle for your print or online subscription. The Wall Street Journal offers online and print subscriptions that are paid every month, 3 months, 6 months, or 1 year. The billing cycle of your subscription will determine when you should cancel it and if you qualify for a refund.[1]- Monthly and quarterly subscriptions can be cancelled at any time.
- Semi-annual and annual subscriptions should be cancelled 1-2 months before the subscription ends so you can get a refund for any remaining months.
Determine if you have a bundled online subscription. If you purchased an online subscription that was bundled with another device, like a smartphone or a tablet, you may not be able to cancel your subscription. Bundle subscriptions are considered non-refundable and non-cancellable by the WSJ.[2]- If you have a regular online subscription that is not bundled with another device, you are able to cancel your subscription.
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Check if you purchased your subscription through a third party. Sometimes the Wall Street Journal will offer a subscription through a third party service like Amazon or iBook. You may be subject to the end user agreement for the third party service if you purchased your subscription through one. Contact the third party service to determine their cancellation policy for subscriptions to confirm you are able to cancel it.[3]- You can also ask the Wall Street Journal customer service representative for more information on cancelling a subscription through a third party service when you contact them.
Contact the Wall Street Journal at least 30 days before your next billing period. This will ensure you can qualify for a full or partial refund for your subscription, depending on the type you have. If you contact them when you are already in a billing period, you will likely not receive a refund for that period.[4]- A good rule of thumb is to call and cancel your subscription at least 1-2 months in advance so you do not have to worry about paying for a month you do not want.
Call WSJ customer service at 1-800-JOURNAL (568-7625) if you live in the U.S. If you live outside of the U.S., you will need to use the applicable WSJ customer service contact number for your country. You cannot cancel your subscription by email or mail, only by phone.[5] However, if you change your billing address to an address in California, an option to cancel your account online will become available.- A list of contact numbers for WSJ customer service by country can be found on the WSJ contact page: https://customercenter.wsj.com/contact.
Call the third party provider for your subscription. If you paid for your subscription through a third party provider like Amazon, contact their customer service line to cancel your subscription through them. Look for their customer service line online on their contact page.
Provide your name and subscription account number. You will need to also provide your email address or mailing address and your payment method for the subscription.- You can also provide a brief explanation for the cancellation if you’d like, though this is not required.
- If you do not know your subscription account number, the representative can usually look it up for you using your name.
Find out if you qualify for a refund of your remaining subscription. If you have a monthly or quarterly subscription, you may not get a refund for any of your subscription. If you have a semi-annual or annual subscription, you may qualify for a full refund of any remaining months on your subscription.[6]- If you cancel your semi-annual or annual subscription less than 30 days before your next billing period, you may not be able to get a refund for that period.
Check the status of your subscriber access to the Wall Street Journal. Monthly and quarterly subscriptions allow you to still have access to the WSJ subscriber content until your next billing date, even if you cancel your subscription. If you have a semi-annual or annual subscription, you will lose access to WSJ subscriber content as soon as you cancel.[7]- The exception is if you cancel your semi-annual or annual subscription less than 30 days before your next billing period. In this case, you will still have access to WSJ subscriber content until your next billing period.
Community Q&A
- QuestionWhat number do I need to ring from Australia in order to cancel my subscription?
Community AnswerThe phone number didn't work for me. I followed the advice of someone else online and changed my billing address to an American address (I chose a police station!). I then had the option to cancel online. Problem solved, but a complete hassle to do.
Tips
References
- ↑ https://customercenter.wsj.com/help/article?topic=Policies&title=Cancellation%20%26%20Refund%20Policy
- ↑ https://www.wsj.com/policy/subscriber-agreement
- ↑ https://www.wsj.com/policy/subscriber-agreement
- ↑ https://www.wsj.com/policy/subscriber-agreement
- ↑ https://customercenter.wsj.com/contact
- ↑ https://customercenter.wsj.com/help/article?topic=Policies&title=Cancellation%20%26%20Refund%20Policy
- ↑ https://customercenter.wsj.com/help/article?topic=Policies&title=Cancellation%20%26%20Refund%20Policy
About This Article
To quickly and easily cancel your Wall Street Journal subscription, call 1-800-JOURNAL if you live in the United States. If you live outside of the U.S. check the company's website for customer service phone numbers. When you call, provide your name, account number, email or mailing address, and payment information for the subscription. Be sure to ask if you qualify for a refund for the billing cycle before finalizing your cancellation! For tips on reviewing your subscription agreement and cancelling with a third party, read on!
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